Delivery and Returns

Delivery and Returns Information

How long does it take to receive my medication?

As soon as we receive your prescription from your doctors, we will dispense it immediately. Your medications will be delivered by the following routes:

  • Patients local to Chippenham, Wiltshire
    • Can receive a delivery of their medication on either a Tuesday or Friday (for other days, please contact our team on 01249 793600).
  • For patients living further afield:
    • Royal Mail 48-hour service to your preferred UK address. Most of the medicines will be delivered in a letterbox-friendly package. Please contact us if you require medication (e.g. antibiotics) urgently.


Do I need to be at home for my delivery?

We will need you or an appropriate family member to be present to receive your delivery.  However, if this is a problem, we can arrange to deliver your medication to one of our local collection point around Chippenham to allow you to collect your medication at a time convenient to you.

For Royal Mail deliveries, we aim to package your medications in letterbox-friendly parcels. Sometimes, we may need to use bigger parcels depending on the size of your medication. If your parcel will not fit through a letterbox, Royal Mail will let you know how to arrange a redelivery or a collection if you miss a delivery.

Please note that if you are expecting a controlled drug, it will need to be signed for by someone collecting the medication.


How much does the delivery service cost?

It is absolutely FREE for everyone with NHS prescriptions. You pay nothing for the delivery services provided by Chippenham Pharmacy & Health Clinic.


Is this service available outside England?

We receive prescriptions electronically from GP surgeries using the NHS England electronic prescription service. As a result, this service is not available in Scotland, Wales, Northern Island, Channel Islands and Isle of Man.

We are sure you may have more questions to ask. For all other questions, please contact us.


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