Complaints Procedure

At Chippenham Pharmacy & Health Clinic, we are proud of our high standards and our quality of service. The majority of our customers are very happy with the services that they receive from us. However, there may be rare occasions where a customer is not satisfied and may wish to complain about a service or a product.


For any complaints, please contact the Superintendent Pharmacist via telephone or email.

Telephone: 01249 793 600

We will acknowledge your complaint within 3 working days and aim to provide a full response within 20 working days of receipt. In a few cases, this timeline may be exceeded, but we will inform you of the progress throughout the period. In the majority of cases, however, the issue is resolved in a matter of days.


Complaints about NHS services are also dealt with by BSW Integrated Care Board.


 Telephone: 0300 561 0250


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